Guaranteed response time
Direct, personal contact
AI-assisted support
Direct communication in English
60-day guarantee
- SUPPORT PLANS
Choose the support level that fits your business
Three plans, three service levels.
All are monthly subscriptions with a minimum 3-month term.
Essentials
For smaller or stable systems where you occasionally need expert help
Response time: 24 hours
- Monthly support hours
- Email and ticket-based contact
- Bug fixes, minor configuration changes
- Monthly system health check
- Phone availability
- AI chatbot
Most popular
Pro
For an Odoo or ERP system you use daily, where faster response and regular support matter
Response time: 8 hours
- A larger monthly support allowance
- Email, ticket and phone contact
- Bug fixes, configuration changes
- Small development work from the allowance
- Monthly system health report
- User training (once a month)
- AI chatbot access
Partner
For business-critical systems: priority SLA and proactive monitoring
Response time: 4 hours (2 hours for a critical incident, system down or data at risk)
- the largest monthly support time allowance
- Email, ticket, phone and AI support
- Priority bug fixes and configuration
- Priority handling of development requests
- Continuous monitoring plus a quarterly review
- A dedicated, company-specific AI assistant
- Support for one annual Odoo upgrade
60-day guarantee on every implementation
Every newly implemented system, module and custom development comes with a 60-day guarantee period from me. During that time, any bugs that trace back to the agreed specification are fixed at no charge.
- AI-BASED SUPPORT
Fast answers to user questions, even outside business hours
Common questions get a clear answer faster,
and there are fewer repeat questions landing on my desk.
Available from the Pro plan up. The Partner plan includes a dedicated, company-specific AI agent.
Instant answers
Responds to user questions within seconds, no waiting for a support team member.
Tuned to your own system
Trained on your specific Odoo configuration, modules and processes, not generic answers.
Gets more accurate over time
Learns from past resolutions and feedback, so its answers improve over time.
A person steps in when it's needed
For anything more complex, the system hands the query over to me, so the issue doesn't stall.
Support in English
Users can ask in English, and can also get guidance outside business hours. This covers the AI assistant only; phone and ticket support from the team follow each plan's business hours.
An AI assistant tailored to your company’s operations
In the Partner plan, we build a dedicated AI assistant shaped around your company's own processes.
- COMPARE PLANS
Compare what each plan includes
| Service | Essentials | Pro | Partner |
|---|---|---|---|
| Guaranteed response time | 24 hours | 8 hours | 4 hours (2 hours for a critical incident) |
| Availability | Business hours | Business hours | Business hours, plus AI assistant around the clock |
| How you can reach support | Email, ticket | + phone | + phone, AI |
| Bug fixes | prioritised | ||
| Configuration changes | Minor | prioritised | |
| Minor development | Billed separately | From the allowance | From the allowance, prioritised |
| User training | Not included | Once a month | As needed |
| System check | Monthly | Monthly report | Proactive monitoring |
| AI chatbot | Not included | Basic | Dedicated, company-specific |
| Quarterly expert review | Not included | Not included | |
| Odoo upgrade support | Billed separately | Billed separately | One minor upgrade a year |
| Rollover support hours | Up to 50% can roll over to the next month | ||
HOW WE WORK TOGETHER
How we get started
The first conversation is free, and we walk you through getting set up, step by step.
Consultation
I review your current system, hear out what you need, and explain what level of support you actually need.
Choosing a plan
I help you choose the support plan that best fits your business's size and operations.
Launch and setup
I set up the contact channels, issue reporting and all the access needed for support to start smoothly.
Ongoing support
Month after month, I help fix issues, handle development requests, and keep the system running reliably.
Let's talk about your system
If you're already running Odoo or another ERP system and want fast, clear, reliable support, get in touch with me. We get back to you within 24 hours, and we go through your options in a free conversation.